What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

woman with ipad background

Customer Reviews

Perfect Service! I Grew up across the street from the Willoughby family. They were good people and always had an old police car sitting around!😊

Steve Simon, on Google

It was really fast, very efficient, great people, great vibes, very knowledgeable and very helpful Dain specially brought peace to my questions and helped re focus what I should do to manage and have healthy hearing 👌 😊 Thank you

luz Castillo, on Google

I walked in randomly to ask if they sold any hearing aid cases since mine broke a couple weeks ago. The front desk lady was super polite and she gave me this case for free! I don’t live here but little things like this really locks in my opinion on...

kenji ito, on Google

Dain was a blast to converse with about old Portland! What a great experience! I am excited to get my hearing aids so i can start answering people correctly and won’t have to guess and embarrass myself. Thanks for taking time and care with my visit. 🌟💫⭐️⭐️✨🌟💫

Belinda Gannett, on Google

Schedule Your Free Hearing Screening

Schedule Now